FAQs

Where are you based?
We’re proudly based in New York City! All our pieces are curated, packed, and shipped with love from here.

What materials do you use?
Most of our jewelry is made from stainless steel, titanium steel, or gold-plated finishes. Specific materials are listed on each product page.

Are your pieces waterproof or hypoallergenic?
Not all pieces are waterproof or hypoallergenic. While many are long-lasting, proper care will help maintain their beauty — check out our Jewelry Care tips for best results.

How should I store and care for my jewelry?
We recommend keeping your pieces dry, avoiding contact with lotions or perfumes, and storing them in a jewelry pouch or box when not in use.

Do you offer gift packaging?
Yes! All orders are packed in our Mandarina packaging, perfect for gifting. Let us know at checkout if you’d like to include a personal note.

Do you ship internationally?
Currently, we ship within the U.S. only — but we hope to expand soon!

How long does shipping take?
Orders typically ship within 2–4 business days. Delivery times vary by location but generally range from 3–7 business days.

Can I update or cancel my order?
If your order hasn’t shipped yet, reach out to us at customerservice@mandarinajewelry.com and we’ll do our best to help!

Still have questions?
We’re always happy to help — contact us at customerservice@mandarinajewelry.com or send us a DM @mandarinajewelryny.